We're an independent dispute resolution service helping consumers and small businesses in Australia.
We help consumers and small businesses resolve complaints about phone and internet services. Our service is free and available to everyone in Australia.
Billing disputes, service faults, contract issues, connection problems, privacy concerns, credit management, and more — we cover a wide range of phone and internet issues.
We're an independent organisation that doesn't take sides. We work to reach fair outcomes and advocate for improvements across the telecommunications industry.
The Telecommunications Industry Ombudsman (TIO) is an independent dispute resolution body that helps consumers and small businesses resolve complaints about phone and internet services.
We're like a footy umpire — we don't take sides. Our goal is to help both parties reach a fair resolution. If they can't agree, we can make a decision that is binding on the service provider.
Learn more about usHow the TIO can help
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Here's what to expect when you make a complaint
Before coming to us, try resolving the issue directly with your phone or internet provider. Keep a record of your complaint reference number.
If your provider doesn't resolve your issue, contact us by phone on 1800 062 058 or complete our online complaint form.
We send your complaint to your provider's dedicated complaints team. They have 10 business days to work with you on a resolution.
If the issue is still unresolved, we can investigate and make a decision that is binding on your provider.
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